Refund policy

Return Policy

To encourage thoughtful purchasing and limit the environmental impact of unnecessary shipping, we do not offer returns or exchanges for gift box orders, purchased in person or online. For individual items purchased at our Port Coquitlam store, we will review returns on a case by case basis. At this time individual items are not for sale on the website. 

We pride ourselves on delivering a beautiful & seamless gifting experience for both you and your recipient, but should you not be 100% satisfied with your purchase please contact us at [email protected] and weʼll do everything we can to make things right. Gifts should be meaningful, but not in bad ways.

Damages

Please contact us immediately if any item in a gift box is damaged or incorrect. We will send replacements or issue a refund as necessary.

Cancellation Policy

If you wish to cancel a gift box order, you must contact us within 12 hours of purchase by email. Orders are prepared based on delivery date. Orders that have been prepared but have not left our studio will be subject to a 20% re-shelving fee if cancelled. Once your order has left our warehouse it cannot be cancelled or returned.