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GIFTING FAQ

If your question is not answered by our help files below,
please reach out via the chat bubble or by heading to our contact page.

CUSTOM BOXES

What are the holiday shipping deadlines?

We ship parcels daily, Monday-Friday.

While we have no set shipping deadlines, we recommend you place your holidays orders by December 10th and December 3rd for remote locations.

The last day to order for local delivery is December 19.

How does courier delivery work?

Metro Vancouver deliveries are handled by Novex, a Certified B Corp courier service with a hybrid & EV fleet. Recipients will notified the day prior to their delivery. Gifts will never be left unattended unless specifically requested. We endeavour to complete delivery within two business days of your order being placed. You may request a specific delivery day at checkout and we will do our best to accommodate. For rush delivery please inquire by email prior to purchase.

How does shipping work?

All gifts are shipped within two business days of your order being placed unless you’ve requested it be held until a later date at checkout. You will receive tracking details by email.

How does local pick-up work?

We offer free local pick-up from our gift shop at #101-1320 Kingsway Ave in Port Coquitlam. You will be contacted by email when your order is ready for pick-up. You can find our current hours here.

What payment methods are accepted?

We accept all major credit cards and interac for online purchases. We also accept cash in store.

How does the box return program work?

If you don’t have a use for your box, you're welcome to return to our gift shop for a store credit (provided it's in good condition).

We unfortunately are no longer able to accept returns from outside of Metro Vancouver due to the high costs of shipping but encourage you to pass your unwanted to box to a neighbour, friend or your local buy nothing group.

What's your gift return policy?

To encourage thoughtful purchasing and limit the environmental impact of unnecessary shipping, we do not offer returns or exchanges for gift box orders.

For purchased made at our Port Coquitlam store, please refer to your receipt for the current return policy.

We pride ourselves on delivering a beautiful & seamless gifting experience for both you and your recipient, but should you not be 100% satisfied with your purchase please contact us at orders@from-us.ca and weʼll do everything we can to make things right.

Damages
Please contact us immediately if any item in a gift box is damaged or incorrect. We will send replacements or issue a refund when necessary.

Cancellation Policy
If you wish to cancel your order, you must contact us within 12 hours by email. Orders that have been prepared but have not left our studio will be subject to a 20% re-shelving fee. Once your has left our warehouse it cannot be cancelled or returned.

GIFT CONCIERGE, AT YOUR SERVICE.

How long does it take for a custom curated gift?

The time required to craft your custom curated gift is highly dependent on the nature and quantities of the items required. We will discuss the finer details with you during your design consult, but individual gifts can normally be gathered within two business days.

Is there a minimum investment?

Individual custom curated gifts start at $200. Gift Suites start as low as $40 per gift.

Can you add my branding?

From branded products to laser engraved boxes, we absolutely love working with our corporate partners to celebrate their brand in a meaningful way.

NOT ANSWERED? NO PROBLEM.

NOT QUITE WHAT YOU WERE LOOKING FOR?

There is no such thing as a silly questions when it comes to giving the perfect gift to someone. If you did not find an answer to your question in our FAQ above, then please reach out to us via the CHAT BUBBLE at the bottom of your screen or head to our CONTACT page.